If you’ve ever taken an Uber ride, there’s a good chance that you’ve been left flabbergasted by the cost added to your bill when factoring in the surge pricing. However, you’ve probably never been as shocked as one Uber user in Toronto recently was.
On December 8, a local from Toronto took an Uber for the roughly five-mile journey between 12a Widmer Street and 30 The Queensway. Typically, an UberX journey between these two spots will cost roughly $15 CAD but instead, the final bill ended up being more than 1000 times that.
A friend of the Uber user in question took to Twitter to share a screenshot of the crazy ride that cost an eye-watering $18,515.80 CAD ($14,394.55).
The Comeback reports that when the rider raised his concerns with Uber, the controversial ride-hailing company refused to back down from the excessive fair. Fortunately, Uber has since changed its mind, admitting that it was a mistake and issued a full refund.
“There was an error and we have provided a full refund. We sincerely apologize to this rider for his experience.
“We have safeguards in place to help prevent something like this from happening and we are working to understand how this occurred,” Uber said.
My friend was charged 18K for a 20 Min ride (!), and they are sticking to it. What in the world??? This is insane! @Uber_Support @badassboz @Uber pic.twitter.com/RjFihVLKIC— Emily Kennard (@emilykennard) December 9, 2017